2024 Talesfromthefrontdesk

A small luxury tropical island resort. An older guy walks out of jewelry shop and comes right over to reception. He’s together with a much younger lady who’s twirling a sapphire bracelet on her hand.. Ziggy's building supply

I would not want to be these managers, Definitely not the 2nd one 😱Make sure to like/subscribe/join the discord if you fancy! Subscribe: https://bit.ly/2Unr...At my hotel nobody can be given access to a room in someone else's name. Most hotels will have a similar policy and require a credit card and photo ID matching the name on the reservation in order to check in. An easy solution would be to call ahead and add their name to the reservation. Rothriel • 8 yr. ago.Answer a phone, talk to the person in front of them, make a room key, kick a bum out of the lobby, email a credit card authorization form, balance the house, do a bucket check, and remain smiling. Not to mention the front desk agents dressed up like hockey moms with a anger management issue. Expert mode: hockey moms that have shown up to check ...It’s a fun one! 😈 #skit #hotel #talesfromthefrontdesk. 1.3M. Follower story! 🪰 Sometimes you just have to roll with it… #skit #hotel #talesfromthefrontdesk. 927.9K. Follower story! This story was too hilarious to not make into a video. 😂 …Posted by TURRITONUTRICULA. Hurricane coming. Good time to call about those February reservations. Sandbags in place, packing up the usual goodies, and decided I would check voicemails that have come in this morning. 37 voicemails so far. (Our voicemail explains we are closed and evacuating) "Yes, I would like to discuss my reservations for ...This morning a lady from a govt agency who is staying with us for an undetermined extended stay. Has called me. Her refrigerator isn't running. Shes been out on business all weekend, so she didn't notice until now. I ask her when I could send someone up and she's ready now. Fortunately, it's first thing in the morning so I am full of solutions ...Working at a large, downtown convention property a regular call girl would stroll through the lobby with her rollie bag. She was dressed in a fitted business suit with a short skirt and very high heels. She would wave at the front desk, go upstairs, do whatever and then wave again as she departed. Never caused any problems.stories from the front desk of hotels/hostels/and others in the hospitality industry. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can …Thoughts after 6 years at the Front Desk. Hello fellow colleagues of the Front Desk. This is probably going to be a long post, so TLDR at the bottom. I landed assbackwards into the Front Desk some 6 years ago I believe. Initially, I got my masters degree in some super sexy unpronounceable sciency thingy with ZERO job application and opportunities.You didn't understand the scam. The fake website took their info and card, charged them an exorbitant amount, then made a pre-paid reservation through Excelsior with the scammed person's info and their own card. It only worked because there was a real reservation made. So, no, you're not pulling any fast ones.The Ultimatum: The Update. So I put up this post about my difficulties at work less than 24 hours ago. And boy howdy, do I have some updates: The manager crumpled my notes in front of me, then told me to e-mail my two weeks notice. He apparently then proceeded to tell every employee on-site that I had turned in my two weeks' notice, even though ...This dude came in and was asking about the rates. I gave them to him, then he was like, "I'm the owner." I was like, "No. No you're not." He proceeded to tell me that the cameras were recording me, as if I can't see the footage in the back. And insisted he was the owner. I told him I know the owner, and it's not him.People have seen too many movies. They think "hotel" automatically means valet, bellhops, concierge, restaurant, and 24 hour management, etc. Most leisure travelers don't know what select service means and think they're getting a deal. They might be, but they also need to temper their expectations.eh depending on the time of the shift and property, sometimes there's only one or two employees in the whole building. i theoretically COULD go upstairs and make coffee if the breakfast person hasnt come in yet (i.e. before 5 am), but i can't leave the desk unmanned for more than a few minutes.Posting Podcasts, Surveys, or your college homework will get you banned. It's gotten to the point where I'm removing one of the above at least every two days, so I figured I'd make a sticky post to get the point across. Podcasts - If you have to scrape this far down in the barrel for content. Then that means your channel with 586 subscribers ...If you went to University and are wondering where your tuition money went…. So I’m one of the concierges at a very high level hotel in a major east coast U.S. city. We’re talking 400+ a night even on the slower weeks. Like anyone working the desk at a high end place I have tons of stories about the ballers, frauds, and wannabes that ...399 votes, 24 comments. I wear a few hats at our property, maintenance, van driver and desk. On Friday we had a call from the airport, just a couple…The ONLY way to get rid of bedbugs is heat. The chemicals don't work. The hotel can buy these machines that heat the room to 120 degrees and it kills all the bedbugs in the walls, light sockets, everywhere.Best action, if you can’t ID the breed of gnome, is mix tea tree oil into the mane conditioner, and leave a pair of old shoes AND a saucer of milk out on the back step (though thinking about it, that might be for elf infestation) The shoes is definitely for elves. Although the confusion is understandable. I'm not sure at all. Basically, the government first made the announcement of it being $2,000 CAD for the 3 days at all locations. I assumed this was perhaps for 3 nights along with food services and an inclusive PCR test or two and charges for security dispatched to the hotel to watch the quarantine guests.So it wasn’t uncommon to see helicopters land on the pitch and park there for a hospital visit. What’s uncommon though was during the middle of a baseball game. A helicopter landed it and created a huge dust bowl to disrupt the game. It was a funny sight watching the mayhem happening from a distance.Hotel staying expert trying to get free room. This is kind of long and not anything extremely exciting. Something I felt like posting anyways. So for the past two weeks I've been running breakfast and the front desk. Our breakfast lady has gone MIA. Now we don't just have pastries and cereal for breakfast, we have to do a full hot breakfast ... So I work night audit and if you work nights you know how some nights you just get so bored and would wanna do anything to occupy your time so you don't sleep. Anyways I love having fun so I decided to make the front desk fun for me and my coworkers by creating a front desk game that they can play (they don't have to) during their day shift ...1.My General Manager didn't talk to me at all once I announced that I am leaving the hotel to head my career into Sales. He gets really personal and salty once people starts leaving his property and blacklist anyone who does. I knew it was going to happen to me too since I knew that he did it to everyone who left.Lost and Found is a courtesy, and a fairly expected one, but not an expense. We actually got $697 just last week for sending a L & F item to Brazil. FedEx billed us by mistake afterwards, but the feeling of hitting the guest's card for the charge was just too sweet. 17.1.My General Manager didn't talk to me at all once I announced that I am leaving the hotel to head my career into Sales. He gets really personal and salty once people starts leaving his property and blacklist anyone who does. I knew it was going to happen to me too since I knew that he did it to everyone who left.Fake Corporate : r/TalesFromTheFrontDesk. by savannap18. So last night was a pretty slow night, nothing too busy. Around 5 AM I receive a call from corporate, but you see the problem with that is the hotel I work at is an independent property. We are the one and only so we don't have a corporate office.Haunted Rooms. Ok, so some context. We get a review a little while ago from an anonymous profile who proceeds to give us a bad review about a haunted room. They go on in the review about how a chair moved on it's own across the room and the shower kept turning on on its own. They also tell about the light flickering throughout the night.She asked for pricing and it was about $160 for the night, warm weather and graduations and all. As long as her husband said it was okay they’d take it she said, so she was waiting on him to reply back. Then she said she’d had an issue at the hotel next door and I wanted to know what had happened, I thought she meant she’d had a poor stay.The Mister Patel Scam. Well kids, your favorite Second House Suites night auditor made a bit of a goof tonight. Thankfully, not a massive one. So I get a call from a Mr. Patel, who says he is one of the owners and there was an issue with a package coming via FedEx International. Okay.Thoughts after 6 years at the Front Desk. Hello fellow colleagues of the Front Desk. This is probably going to be a long post, so TLDR at the bottom. I landed assbackwards into the Front Desk some 6 years ago I believe. Initially, I got my masters degree in some super sexy unpronounceable sciency thingy with ZERO job application and opportunities.The scene: a small, limited service hotel in The Big City. The characters: Me, FOM/Ops Manager/Whatever the day calls for; Bats, aforementioned bag lady; Boss, hands-on, highly aggressive hotel owner; Buddy, coworker from a previous job; various others.From the other side of the desk. So, about 2 weeks ago, I was traveling a couple hours away from home to attend a conference in a field I do consulting in. This conference was at a Schmilton (hope I obscured that properly) in a very specific part of the city where I was. I was so excited to attend this conference, and this would have been the ... The place where tourists are decent people who stay in hotels. But decent locals stay in their houses (unless they burn down). The locals that check into local hotels are the ones who are there to do drug binges, cheat on their spouses, engage in criminal behavior, etc.But they won't be the idiots railing on a bong and figuring that a towel'd door is good enough to make up for their massive, stinky clouds of smoke. They'll be the ones taking itty bitty hits and blowing them carefully, through a carbon-filter tube, out the window.This last tale is mostly just an annoying coworker that either intentionally or unintentionally makes my job harder. This coworker is the last of the previous batch that was hired under old management that was using the hotel as a front to sell drugs and get money from pimps, (long story) and her work ethic hasn't changed under new management. No. Unfortunately they don't. They feel entitled. Nothing is their fault. And then there are the people who make a profession out of "comp-plaining"... eating an entire meal, and then claiming there was something wrong with it and demanding they get it comped; staying several nights in a perfectly fine room and then inventing reasons why they should get a refund...🤦‍♀️I am the front desk manager at a privately owned motel. I just had a woman call saying she couldn't get out of her room. She calls 10 times in 10 minutes freaking out. As far as I know Booking.com has fairly standard procedures. If the card declines, you mark this on the reservation on Booking.com's extranet and they automatically send an email giving the guest 24 hours to provide new details. If no new details are provided, the hotel can then cancel the reservation after 36 hours.Hotel Work is not typical 9-5 mon-sat Work. We work holidays and weekends, and we too work full time shifts just like you, but in different variations. If it’s one thing I do like about this industry it’s the non typical-ness about this job. Sorry about the typos I’m at work (go figure! Lol) This thread is archived.Night Audit Story…. Ok, so this is my first post! And since I’ve become a night audit about 10 weeks ago, this is my first real weird evening. So, it starts with a remote control not working. Nothing too crazy, I go upstairs reprogram it all good. Then, at about 1:34 in the morning, right as I begin my night audit, I noticed that I have a ...When guests ask me the same question a hundred different times in slightly different ways I always assume it's one of two things.28-Apr-2023 ... To address these concerns, Guest Ban has implemented features to ensure compliance and prevent unauthorized changes to the “Do Not Rent” list.A small luxury tropical island resort. An older guy walks out of jewelry shop and comes right over to reception. He's together with a much younger lady who's twirling a sapphire bracelet on her hand.227 votes, 46 comments. If there’s anything we can count on in the hotel industry, it’s crackpots who read the cancellation policy and then act like…First proper encounter with a real stalker, I think …. I’ve dealt with people I suppose could be deemed stalkers before like the odd crazy GF who spotted a BFs car in the lot etc. However, I received a call a few nights ago that had all sorts of red flags going off and left me very, very uncomfortable—even frightened and certainly unnerved.Check in, largely goes just fine, but mom is paying for the room, and gets testy with me when I ask for her ID, since daughter's name was on the reservation. "Well, I already gave my ID when I checked in" "yes, but I was not the one to check you in. This is just to be sure". She give me her ID, all goes well, and I go through the usual song and ...It can also mean "farmer," derived from the Gujarati word pat or patlikh, and is often assigned to the owner or tenant of a piece of land. There used to be a shit ton of hotels owned by Patels, hence the scam. Now that someone at your property has fallen for the scam, expect calls like that to increase for a while.Give me my refund!!! Hey second time poster in the group. ( just a rant) I (19f) work for a very small hotel. With new management. Well I just got a call from a really angry man who said we owe him $160 as a refund and sat there for 5 minutes screaming about how im going to get him a refund. Witch I explained only managers can do.I had this thought today when browsing this sub. We front desk workers put up with a lot of crap not just from guests but also co-workers. For every good co-worker there's probably 20 you just can't stand.Check in, largely goes just fine, but mom is paying for the room, and gets testy with me when I ask for her ID, since daughter's name was on the reservation. "Well, I already gave my ID when I checked in" "yes, but I was not the one to check you in. This is just to be sure". She give me her ID, all goes well, and I go through the usual song and ...That is horrible. First of all: I am glad you are okay - and that nobody was seriously harmed. Take a minute to let things sink in: you played a part in everyone getting out safely - and you made sure the culprit was caught (and can hopefully get the help she needs).Haunted Rooms. Ok, so some context. We get a review a little while ago from an anonymous profile who proceeds to give us a bad review about a haunted room. They go on in the review about how a chair moved on it's own across the room and the shower kept turning on on its own. They also tell about the light flickering throughout the night.The bill mentions that California law specifically forbids fraudulently calling a critter a service animal. CAPC §365.7. $1000 fine, six months in jail. Granted, the law is mostly for people trying to sell fake service dogs, but it's not saying that it's not about people trying to bring pets where they shouldn't... Most of the time, the students will put their room numbers in the delivery app, and the driver will just bring it up. Sometimes, the driver doesn’t have a room number, so they’ll just drop it off at the desk the student to then quickly grab from me and shimmy away. This time…. Was different. One of the students ordered a large quantity of ...In order to meet your posting guidelines, I'm going to share a story from the land use front desk. 😉 (I'm remembering this from a few years ago, so forgive me for paraphrasing the events.) Shortly before closing (of course), a woman rode up on a bicycle, came into our local government office and got in line with the last-minute crowd. As I'm ...Fake Corporate : r/TalesFromTheFrontDesk. by savannap18. So last night was a pretty slow night, nothing too busy. Around 5 AM I receive a call from corporate, but you see the problem with that is the hotel I work at is an independent property. We are the one and only so we don't have a corporate office.Check in, largely goes just fine, but mom is paying for the room, and gets testy with me when I ask for her ID, since daughter's name was on the reservation. "Well, I already gave my ID when I checked in" "yes, but I was not the one to check you in. This is just to be sure". She give me her ID, all goes well, and I go through the usual song and ... Some do: with people you have reason to trust. A friend of a friend, not so much. But the people you have reason to trust usually number about, uh, four, against 7.5 billion others.If this is a situation where you or a friend is trying to hide in a hotel, talk to the front desk. They’ll help you, but it can be difficult to accomplish if they don’t already have a system in place. I’m FDA and here’s what I’d do. Reasoning: following shift changes, it’s easy to forget individual guest details.r/Talesfromthefrontdesk What happens when you tell a spoiled adult customer that she can't listen to loud music in the hotel lobby? She calls her mommy on yo...Go to TalesFromTheFrontDesk. MaidOfClarity. In the Top 1% of largest communities on Reddit. I took up this job around the middle of 2018. I was enjoying my job as a delivery driver, but between not getting many hours and massive income taxes, I felt it was time for a change of pace. So I ended up working night audit at this 2- or maybe 3-star ...by JennFoogle. I wasn't even here bro? I wasn't even in the country! Thank god we have better managers now because the old ones were the worst managers ever! Because of covid housekeeping lost a lot of employees due to fear of getting sick so front desk agents would help out with laundry. Well..help out eventually turned into do their job.So I finally quit my front desk job today because i finally got a better job that gives me more pay and benefits its a factory packing job I've been trying to get with my girlfriend for years. (Only Benefits the hotel gave was vacation days and that was only after you worked there for a full calendar year) After working there for a while i ...227 votes, 46 comments. If there’s anything we can count on in the hotel industry, it’s crackpots who read the cancellation policy and then act like…28-Apr-2023 ... To address these concerns, Guest Ban has implemented features to ensure compliance and prevent unauthorized changes to the “Do Not Rent” list.Papa John's will give us half-off for pizza delivered to the front desk. Domino's gives us business cards and when we reach 10, we can trade them in for a free pizza. Its an ongoing struggle around here to be the one on duty when that 10th card is reached and we can order a pizza.r/TalesFromTheFrontDesk. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk. Retail employee?Papa John's will give us half-off for pizza delivered to the front desk. Domino's gives us business cards and when we reach 10, we can trade them in for a free pizza. Its an ongoing struggle around here to be the one on duty when that 10th card is reached and we can order a pizza.In this episode of reddit top posts & best stories from r/TalesFromTheFrontDesk: 00:00 : intro00:32 : story104:38 : story213:05 : story3If Your …People are generally understanding, if they ask for something simply say they are available at the front desk. If they push, you're the only one at the desk and aren't allowed to leave. I would rather have 100 negative reviews than a have a minor sexually harassed or assaulted under my watch. 99.At 3 am he comes back out in just his boxers. He is a man in his 70's, short, bald, out of shape, and to be frank, he probably wouldn't have been physically attractive even if none of that were the case. Ashe approaches the desk, I inform him; "Sir you need to wear a shirt and pants in the lobby, please return to your room and get dressed."28-Apr-2023 ... To address these concerns, Guest Ban has implemented features to ensure compliance and prevent unauthorized changes to the “Do Not Rent” list.r/TalesFromTheFrontDesk. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk. Retail employee?Entitled shiny alcoholics. I had a guy check in and make a beeline for the pantry. He bought himself 3 beers. Ok. 5 minutes later he was back and bought another. Alrighty then. No trouble. I can't sell alcohol after midnight. The guy comes back after midnight, this time with a friend, and they start grabbing beers out of the pantry.***Scammers try to use hotels as money laundering / transport hubs!Tales From The Front Desk - Get a job!#maliciouscompliance #unclereddit #funnyredditstorie...A small luxury tropical island resort. An older guy walks out of jewelry shop and comes right over to reception. He's together with a much younger lady who's twirling a sapphire bracelet on her hand.Posted by TURRITONUTRICULA. Hurricane coming. Good time to call about those February reservations. Sandbags in place, packing up the usual goodies, and decided I would check voicemails that have come in this morning. 37 voicemails so far. (Our voicemail explains we are closed and evacuating) "Yes, I would like to discuss my reservations for ...At an old property, housekeeping was taking heat for having vacant ready rooms turn out to be dirty. GM assumes housekeepers are being lazy. One weekend, 2nd FD agent shift calls manager stating they are getting sick at desk. FOM comes in to relieve him.275 votes, 397 comments. 44M subscribers in the AskReddit community. r/AskReddit is the place to ask and answer thought-provoking questions.One has to wonder if these front desk agents are the biggest heroes of all these days… especially if you look at this collection of tales from the front desk. Keep scrolling below for these five epic stories of noisy guests, rude Karens, and troublesome OTAs. For more stories like this, here's one about a local Karen and Kevin at a motel.Entitled shiny alcoholics. I had a guy check in and make a beeline for the pantry. He bought himself 3 beers. Ok. 5 minutes later he was back and bought another. Alrighty then. No trouble. I can't sell alcohol after midnight. The guy comes back after midnight, this time with a friend, and they start grabbing beers out of the pantry.2 short tales for this evening. Well my friends, I'm working on my 6th day: 3 afternoons, 3 Overnights. Why I did this to myself I'll never know, next week I'll do it again. Oh yes, I remember, the things I do to get a weekend off. Tonight we shall have 2 short tales for you, they may entertain, they may confuse, maybe I'm just super tired.

it goes beyond that. if they received a PPP loan they’re required to post openings and interview to fulfill a provision in the contract, but there’s an asterisk in the loan paperwork that they don’t have to hire anyone not fully qualified. so to get as much of that money as possible they’re “hiring” but not actually hiring. source: i processed thousands of PPP …. Natalie nunn and scotty viral video

(Usual disclaimer: All proprety and personnel names changed. Also for the newcomers: I don't say the exact names of hotel booking service sites since they will trigger the automod.)r/TalesFromTheFrontDesk. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk. Retail employee?Ours is $3.50 for both a wash and dry or $1.75 for a wash and a $1.50 for a dry. It's a bit tedious because the laundry devices only take quarters but still. I think PP is referring to hotels that offer full service wash-n-fold/dry cleaning services. It's typically done through a third-party vendor with fixed rates.REEEEEEEEEE! : r/TalesFromTheFrontDesk. by kyste Hotel law, 5th precinct. WHERE'S MY REFUND? REEEEEEEEEE! I just spent ten minutes being yelled at by some redacted who not only booked by an OTA but also got them to cancel a non-cancellable non-refundable reservation.If you work hard and do everything, you will get picked at. If you fuck off all shift, you get promotions and big smiles from managers. duardoblanco • 42 min. ago. Projecting their failures. They probably said it without even looking at the stock. It happens all the time in service. Every actual worker knows who sucks.r/TalesFromTheFrontDesk. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk. Retail employee?This is the story I tell everyone when I explain what it was like working at a hotel. So I worked at an extended stay hotel. There were a lot of interesting guests but this lady took the cake.Of course NA immediately goes upstairs to investigate the issue. When he gets to the room, he gets handed a towel that was, indeed, covered in feces. Fresh feces. He could smell it as soon as he walked in the room. It was 6 in the morning and housekeeping hadn't even been in yet. He told the guest that while there was shit on their towel, there ...I let him know a room had suddenly opened up and we were able to get him in for tonight. He comes back in, we get everyone checked in properly, and just like that we're saved from a potentially bad review. He came down about an hour later just to let me know how grateful he was. To him it was an actual miracle.r/TalesFromTheFrontDesk. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk. Retail employee?Tales from the Front Desk by Forrester, Elisha - ISBN 10: 1490310169 - ISBN 13: 9781490310169 - CreateSpace Independent Publishing Platform - 2013 ...Hotel staying expert trying to get free room. This is kind of long and not anything extremely exciting. Something I felt like posting anyways. So for the past two weeks I've been running breakfast and the front desk. Our breakfast lady has gone MIA. Now we don't just have pastries and cereal for breakfast, we have to do a full hot breakfast ... This is a tough situation for everyone involved. If staff wants to provide free rooms for guests (homeless or not) they clearly can provide their own card to cover the costs. What they don't get to do is push the costs on the business without the consent of the business. It's a lot easier to say no when you're giving away your own money instead ...Poldaran • 4 days ago. “If they don’t do anything I’m going to go up there myself and bang on the door and tell them to be quiet.”. "Ma'am, if you do that and they complain, it will be YOU that gets kicked out of the hotel. There will be no refunds. Please allow us to handle it." 136. JennFoogle • 4 days ago.Hello to all my fellow front desk people! I am finally telling my own crazy story here after a couple months of night audit. I work audit for a 150 room property and we happened to be completely sold out for (mostly) a Morgan Wallen concert in town. It was probably the busiest shift I have had so far. I didn't really get a break from people either buying things from our market, requesting ....

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